Privacy Policy

Floatsy: Chat & Contact Button · Last updated October 16, 2026

Floatsy ("the App") adds a floating contact button to Shopify online stores. This policy explains what information the App collects and how it is used when a merchant installs it, and what happens on the storefront for the merchant's visitors.

Information we collect from merchants

• Store and session data: when you install the App, Shopify shares your store's domain and an access token so the App can work in your Shopify admin. This is stored in the App's database to keep you signed in.
• Button settings: the contact details you enter (for example a WhatsApp number, social media usernames or an email address), texts, design and rules. These are saved in your own Shopify store as an app-owned metafield, not in a separate database.
• Agent photo (optional): if you upload a photo, it is stored in your store's Shopify Files. This is the only reason the App requests the "write_files" permission.
• Plan information: the App reads which plan your store has selected from Shopify to enable the right features. Payments are handled entirely by Shopify; the App never sees or stores payment details.

Storefront visitors and customers

The App does not collect, store or share any personal information about your storefront visitors or customers. The button runs only in the visitor's browser and makes no requests to our servers. When a visitor taps a channel, the App only opens a link (for example wa.me, instagram.com or a mailto: link); any conversation then happens directly between the visitor and you on that platform. The App uses no cookies and no tracking. It may store a single non-personal flag in the browser's session storage to remember that the visitor closed the call-to-action bubble.

How we use information

Information is used only to provide and support the App: to show your settings in the admin, display the button on your storefront and apply your plan. We do not sell or rent information, use it for advertising, or share it with third parties, except with our hosting provider (Fly.io), which runs the App's servers in the European Union.

Data retention and deletion

When you uninstall the App, its session data for your store is deleted and Shopify removes the App's settings metafield together with the app installation. The App also handles Shopify's mandatory privacy webhooks (customer data requests, customer redaction and shop redaction). Because the App stores no customer data, there is nothing to export or redact for customers; shop redaction removes any remaining store data. Agent photos you uploaded stay in your Shopify Files until you delete them.

Your rights

You can view and change your settings at any time in the App, and you can request access to or deletion of any information we hold about your store by contacting us. Depending on where you live (for example under the GDPR or CCPA), you may have additional rights, which we will honor.

Changes

We may update this policy. The "Last updated" date above shows when it last changed.

Contact

For privacy questions or requests, please contact us using the support email shown on the App's Shopify App Store listing.